Frequently Asked Questions (FAQs)

Answers to all of our most frequently asked questions. Please get in touch if your question isn’t answered below. We’ll be happy to assist you!

Welcome to our FAQ section!

Welcome to our FAQ section. Here, we’ve gathered a curated selection of answers to common queries, designed to provide you with a comprehensive understanding of our services and ethos.

Whether you’re seeking details about our cleaning processes, pricing structures, or eco-friendly practices, this is where you’ll find the information you need.  

If you don’t find what you’re looking for, feel free to reach out! We’ll be happy to assist you.

We cover London. However, we're enthusiastic about expanding our reach and exploring opportunities to potentially cover more areas in the future. Your needs and satisfaction are important to us, and we're open to discussing ways to accommodate your specific location.

Sustainable Clean Solutions offers a wide range of professional cleaning services, including contract office cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, carpet and upholstery cleaning, window cleaning, and more.

Yes, we provide all the necessary cleaning equipment and supplies. However, if you have specific preferences or would like us to use certain products, we can accommodate those requests.

Our service is completely tailored to fulfil your particular needs. We can arrange for multiple cleaners to be on site five days per week, provide coverage throughout a seven-day week, or offer bi-weekly presence. Our service is meticulously crafted to align with your individual preferences.

Absolutely. This is a standard service provided to all our clients, whether they are large or small. This allows us to conduct our cleaning service outside of typical working hours, thereby mitigating any inconvenience to your staff.

Yes, to the best of our ability. We consistently strive to ensure consistency by assigning the same personnel to a client's contract. This approach fosters a deep understanding of the site, cultivates a strong rapport and trust between the cleaning team and the client, and ultimately enhances security for our customers.

Certainly. We indeed have extensive experience in handling new office cleaning contracts over the years. This enables us to thoroughly plan and engage with clients, ensuring a seamless transition. Moreover, we will take care of all relevant legal requirements, ensuring that the only noticeable difference will be the planned improvement in service and standards.

Indeed, we provide a cleaning contract upon agreement to outline the terms and details of our services.

Contact us on our website, via email or by phone, and we'll guide you through the process.

We have a dedicated quality assurance team that regularly conducts inspections to ensure our cleaning services meet our high standards. Additionally, we encourage open communication with our clients to address any concerns or feedback promptly.

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Interested in our services? Get in touch either via the contact form or the phone number listed below. We look forward to hearing from you!

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